Privacy policy

Privacy Policy

Last updated: August 2026

Sweetly Toxic respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you visit our website, place an order, contact us or interact with Sweetly Toxic online.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect
Depending on how you interact with Sweetly Toxic, we may collect information including:
Your name.
Email address.
Phone number.
Billing and shipping address.
Order and purchase history.
Products you view, add to your cart or purchase.
Customer service enquiries and communications.
Reviews, survey responses or other information you voluntarily provide.

Marketing preferences.
IP address.
Device, browser and operating-system information.
Website activity and browsing behaviour.
Referral information, such as how you arrived at our website.
Cookie and analytics information.
We only collect information that is reasonably necessary for operating, improving and marketing Sweetly Toxic and providing our products and services.

Payment Information
Payments are processed through Shopify and the payment methods available at checkout, which may include third-party payment providers and Buy Now, Pay Later services.
Sweetly Toxic does not directly store your full credit or debit card details.
Payment providers process your payment information according to their own privacy policies and security requirements.

How We Use Your Information
We may use your personal information to:
Process and fulfil orders.
Arrange payment and delivery.
Provide order confirmations and shipping updates.
Provide tracking information.
Communicate with you about your order.
Respond to questions, returns, complaints or customer-service requests.
Prevent or investigate suspected fraud or misuse.

Maintain customer records.
Improve our products, website and customer experience.
Analyse website traffic and shopping behaviour.
Understand which products and marketing campaigns are most effective.
Personalise advertising and marketing where permitted.
Send promotional emails, offers or updates where you have consented or where otherwise permitted by law.
Operate competitions, promotions, loyalty programs or other customer programs.
Meet our legal, accounting and regulatory obligations.

Shopify
Our online store is operated using Shopify.
Shopify processes certain customer and website information to provide ecommerce, checkout, payment, security, analytics and other services used to operate the Sweetly Toxic store.
Information processed through Shopify may be stored or processed in countries outside Australia.

Cookies & Similar Technologies
Sweetly Toxic and our service providers may use cookies, pixels and similar technologies.

These technologies can help us:
Keep the website functioning correctly.
Remember preferences and shopping-cart information.
Understand how customers use our website.
Measure website and advertising performance.
Improve our store.

Detect fraud or security issues.
Provide and measure relevant advertising.
Some cookies are necessary for the website to operate, while others relate to analytics, personalisation and advertising.
Where required, you may be given options to manage non-essential cookies through our website or your browser settings.
Disabling certain cookies may affect some website functionality.
Analytics

We may use analytics services, including services provided through Shopify and Google Analytics, to understand how visitors use Sweetly Toxic.
These services may collect information such as pages visited, products viewed, approximate location, device information, referral source and interactions with our website.
We use this information to understand our customers, improve the website and measure business and marketing performance.

Meta — Facebook & Instagram
Sweetly Toxic may use Meta technologies, including the Meta Pixel, Facebook and Instagram integrations.
These technologies can help us measure advertising performance, understand customer interactions and show advertising to people who may be interested in Sweetly Toxic products.
Depending on your privacy choices and applicable law, information about your interaction with our website may be shared with Meta for advertising, analytics and measurement purposes.
TikTok
Sweetly Toxic may use TikTok advertising and measurement technologies, including the TikTok Pixel.
These technologies may help us understand website activity, measure advertising effectiveness and create or optimise advertising audiences.
Information processed by TikTok is subject to TikTok's own privacy practices.

Email & Marketing Communications
If you subscribe to Sweetly Toxic marketing, we may send you information including:
New arrivals.
Special offers.
Sales.
Discount codes.
Product launches.
Sweetly Toxic Originals releases.
Competitions.
Ambassador or loyalty-program information.

Other Sweetly Toxic news.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in the message.
Unsubscribing from marketing does not prevent us from sending transactional communications necessary to manage an order, refund, delivery or customer-service request.

Reviews & User-Generated Content
If you voluntarily submit a product review, photograph, social-media tag or other content to Sweetly Toxic, that information may be displayed publicly where you have provided permission or where your submission is intended for public display.
We will not intentionally publish private customer-service correspondence as promotional material without permission.

Competitions, Promotions & Ambassador Programs
If you enter a competition, promotion, giveaway or Sweetly Toxic ambassador program, we may collect additional information necessary to administer that program.
Additional terms or privacy information may apply to individual promotions.

Sharing Your Information
We do not sell your personal information.
We may disclose information to trusted third parties where reasonably necessary to operate Sweetly Toxic, including:
Shopify.
Payment processors and Buy Now, Pay Later providers.
Delivery and postal services.
Suppliers and fulfilment providers where required to fulfil an order.
Website hosting and technology providers.

Email and marketing platforms.
Analytics providers.
Advertising platforms such as Meta, Google and TikTok.
Accountants, professional advisers or other business-service providers.
Fraud-prevention and security providers.
Government authorities, regulators or law-enforcement agencies where disclosure is required or authorised by law.
We aim to disclose only the information reasonably necessary for the relevant service.

Suppliers & Order Fulfilment
Some Sweetly Toxic products may be sourced or fulfilled using third-party suppliers.
Where necessary to process or deliver an order, relevant customer information — such as your name, delivery address and order details — may be provided to suppliers, fulfilment partners or delivery providers.
These parties should only receive information reasonably necessary to provide the relevant service.

Overseas Disclosure
Some of the companies, technology providers, suppliers and service providers we use may operate or store information outside Australia.
As a result, your personal information may be processed or stored overseas.
The countries involved can vary depending on the providers and services being used at the time.
Keeping Your Information Secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their own account credentials and passwords secure.

How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes, preventing fraud and meeting legal obligations.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to personal information.

Children & Young People
Sweetly Toxic products and content may appeal to teenagers and young adults. However, our website is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us.

External Websites
Our website may contain links to third-party websites or social-media platforms.
Sweetly Toxic is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policies of third-party services before providing personal information to them.

Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our business, website, technology, service providers or legal requirements.
The latest version will be published on the Sweetly Toxic website with an updated revision date.

Contact Us
For privacy questions, requests or concerns, please contact:
Sweetly Toxic
Email: support@sweetlytoxic.com.au
We will aim to respond to privacy enquiries within a reasonable period.