Frequently Asked Questions
How long will my order take to process?
Most orders are processed within 7–10 business days before shipping.
Some items may take longer during busy periods, sales or public holidays. Once your order has been sent, you'll receive tracking details by email.
Where do you ship?
We currently ship within Australia and to selected international locations, including:
- New Zealand
- United States
- Canada
Shipping costs and delivery estimates will be shown at checkout.
How can I track my order?
Once your order has been shipped, you'll receive a tracking email.
Please allow a little time for the tracking information to update after your parcel has been lodged.
Why does processing take 7–10 business days?
Some products are ordered from our suppliers after you place your order.
This allows us to offer a wider range of styles without holding large amounts of stock. Your item is sent to us first so we can check it, repackage it and send it to you from Australia.
What payment methods do you accept?
We accept:
- Major credit and debit cards through Shopify Payments
- Afterpay
Payment must be completed before your order can be processed.
Can I change or cancel my order?
Please contact us as soon as possible at info@sweetlytoxic.com.au.
We may be able to make changes before processing begins, but we can't guarantee changes or cancellations once your order has been placed with our supplier or shipped.
Can I return an item?
Yes, eligible items can be returned in line with our Returns & Refund Policy.
Items must be unworn, unused and returned in their original condition with tags attached where applicable.
Some products can't be returned for hygiene reasons.
What happens if my item is faulty or incorrect?
Please contact us within 7 days of receiving your order.
Send your order number, a description of the problem and clear photos to info@sweetlytoxic.com.au.
We'll review the issue and arrange a suitable solution.
Are your products held in Australia?
Some ready-to-ship products may be held in Australia.
Other items are ordered from our suppliers after your order is placed, checked by us and then shipped to you from Australia.
Product listings will include any important processing information where applicable.
Are the colours exactly the same as the photos?
We do our best to show product colours accurately.
However, colours may look slightly different depending on your screen settings, lighting and photography.
How do I choose the right size?
Please check the sizing information on each product page before ordering.
Sizing can vary between products, so we recommend using the measurements provided rather than only choosing your usual size.
Will you release original Sweetly Toxic products?
Yes. We plan to release original Sweetly Toxic designs, limited collections and Blossom Fox products in the future.
Do you offer gift cards?
Gift cards are not currently available, but we may introduce them in the future.
How can I contact you?
You can email us at:
info@sweetlytoxic.com.au
We'll get back to you as soon as possible.