Shipping Policy
Last updated: July 2026
At Sweetly Toxic, every order is carefully sourced, checked and packed by hand before being shipped from Australia.
Many of our products are ordered specifically for each customer after an order is placed. This allows us to offer a wider range of unique products without holding large amounts of unnecessary stock.
Please read the information below before placing your order.
Order Processing Times
Please allow 7–10 business days for your order to be processed before it is dispatched.
During this time, your items are sourced, received by Sweetly Toxic, checked and repackaged before being shipped to you.
Processing times do not include weekends or public holidays.
During busy periods, sales, product launches or public holidays, processing may occasionally take slightly longer. We will contact you if there is a significant delay with your order.
Once your order has been packed and dispatched, you will receive a shipping confirmation email with your tracking details.
Made-to-Order and Sourced Items
Many Sweetly Toxic products are sourced specifically for each customer after an order is placed.
This allows us to offer a larger range of unique clothing and accessories while reducing unnecessary waste and excess stock.
These items are not always held at our Australian location and must arrive with us before they can be checked, packed and dispatched to you.
Please allow the full 7–10 business day processing period before contacting us for a shipping update.
Ready-to-Ship Items
Some products may be marked as Ready to Ship.
These items are already held by Sweetly Toxic and will usually be dispatched within 1–3 business days.
If your order contains both Ready-to-Ship and made-to-order items, your order will usually be sent together once all items have arrived.
Shipping Within Australia
After your order has been dispatched, estimated delivery times are:
- Standard Shipping: approximately 2–8 business days
- Express Shipping: approximately 1–4 business days, where available
These delivery times begin after the processing period has been completed.
Delivery times are estimates only and may vary depending on your location, Australia Post delays, public holidays, weather conditions and other circumstances outside our control.
Express shipping only speeds up delivery after dispatch. It does not reduce the 7–10 business day processing time for made-to-order or sourced products.
International Shipping
Sweetly Toxic currently ships to:
- New Zealand
- United States
- Canada
International shipping times vary depending on the destination, customs processing and the local postal service.
Estimated international delivery times will be shown at checkout where available. These times begin after the order processing period has been completed.
International customers are responsible for checking any import rules that apply in their country before placing an order.
Sweetly Toxic is not responsible for customs delays, import restrictions or parcels refused by customs.
Customs Duties, Taxes and Import Fees
International orders may be subject to customs duties, taxes, import charges or handling fees.
These charges are not included in the item price or shipping cost unless clearly stated.
Any customs duties, taxes or import fees charged by the destination country are the responsibility of the customer.
Sweetly Toxic cannot control these charges and cannot provide an exact estimate of what they may be.
If an international parcel is refused because the customer does not pay customs or import charges, any refund will be considered after the parcel has been returned to Sweetly Toxic. Original shipping costs and any return fees may be deducted from the refund.
Tracking Your Order
Once your parcel has been packed, dispatched and accepted by the shipping carrier, you will receive an email containing your tracking number.
Please allow up to 24–48 hours for tracking information to update after your parcel has been lodged.
Tracking details may remain on a status such as “pending” or “information received” until the parcel is scanned by the shipping carrier.
Multiple-Item Orders
If your order contains several products, some items may take longer to arrive with us than others.
Your order will usually be shipped together once all items have arrived, been checked and packed.
In some cases, we may choose to send your order in separate parcels. You will not be charged additional shipping fees if Sweetly Toxic decides to split your order.
Delivery Addresses
Customers are responsible for providing a complete and correct delivery address at checkout.
Please check your:
- Full name
- Street address
- Unit or apartment number
- Suburb
- State
- Postcode
- Country
- Email address
Sweetly Toxic is not responsible for delays, failed deliveries or additional shipping costs caused by incorrect or incomplete information supplied by the customer.
Please contact us as soon as possible if you notice an error in your address.
We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Authority to Leave
If you give the shipping carrier authority to leave your parcel in a safe place, you accept responsibility for the parcel once the carrier records it as delivered.
Sweetly Toxic cannot accept responsibility for parcels that are lost, stolen or damaged after being left at the delivery address under an authority-to-leave request.
We recommend choosing a secure delivery location whenever possible.
Delivery Delays
Sweetly Toxic works hard to process and dispatch orders within the stated timeframes. However, delays may occasionally occur due to circumstances outside our control, including:
- Shipping carrier delays
- Customs processing
- Extreme weather
- Public holidays
- High parcel volumes
- Supplier delays
- Transport disruptions
- Incorrect delivery information
Delivery timeframes are estimates and are not guaranteed.
We appreciate your patience if a delay occurs.
Lost Parcels
Once an order has been dispatched and accepted by the shipping carrier, the delivery process is managed by that carrier.
If your tracking shows that your parcel is delayed or may be lost, please contact the shipping carrier directly using your tracking number to begin an investigation.
Where available, the customer may also need to lodge a claim with the carrier for reimbursement.
Sweetly Toxic cannot control the parcel once it has been handed to the shipping company and cannot guarantee delivery timeframes.
We are not responsible for delays or losses caused by the shipping carrier. However, we are happy to provide order details or shipping information that may be required as part of the carrier’s investigation.
Any rights or remedies available under applicable consumer law will continue to apply.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please:
- Check around your property and any safe delivery locations.
- Ask other members of your household.
- Check with neighbours, reception areas or building management.
- Contact the shipping carrier directly.
- Lodge a delivery investigation with the carrier where available.
Sweetly Toxic cannot accept responsibility for parcels that have been confirmed as delivered to the address supplied at checkout unless required under applicable consumer law.
Damaged Parcels
If your parcel arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the outer packaging
- Clear photos of the shipping label
- Clear photos of the damaged item
- A description of the damage
Please keep the packaging and damaged item until the matter has been reviewed, as the shipping carrier may request further evidence.
Damage caused during transit may need to be investigated through the shipping carrier.
Returned-to-Sender Parcels
A parcel may be returned to Sweetly Toxic if:
- The address was incorrect or incomplete
- The parcel was not collected
- Delivery was refused
- Customs charges were not paid
- The carrier was unable to complete delivery
If a parcel is returned to us, the customer may be required to pay a new shipping fee before it is sent again.
If the customer requests a refund instead, original shipping costs and any return-to-sender fees may be deducted from the refund where permitted.
Order Changes and Cancellations
We begin sourcing and processing orders shortly after they are placed.
Changes or cancellations may only be possible if your order has not yet been ordered from our supplier or entered processing.
Please contact us as soon as possible if you need to request a change or cancellation.
We cannot guarantee that changes or cancellations can be made once processing has started.
Contact Us
For questions about your order or this Shipping Policy, please contact:
Sweetly Toxic
Email: info@sweetlytoxic.com.au
Please include your full name and order number so we can assist you as quickly as possible.
Thank you for supporting Sweetly Toxic.