Returns & Refund Policy
Last updated: July 2026
At Sweetly Toxic, we want you to love your order. If something isn't right, we'll do our best to make it right.
Change of Mind
We accept change of mind returns within 14 days of receiving your order, provided the item:
- Is unworn, unused and in its original condition.
- Has all original tags attached (where applicable).
- Is returned in the original packaging where possible.
- Is free from stains, makeup, perfume, pet hair or damage.
Customers are responsible for the cost of return shipping for change of mind returns.
Once we receive and inspect your return, we'll issue a refund to your original payment method or, where preferred, provide a store credit.
Faulty or Incorrect Items
If your order arrives damaged, faulty or you've received the wrong item, please contact us within 7 days of delivery.
Email us at info@sweetlytoxic.com.au with:
- Your order number.
- A description of the issue.
- Clear photos showing the problem.
If the item is confirmed to be faulty or we made an error, we'll arrange a replacement, refund or store credit at no extra cost to you.
Items That Can't Be Returned
For hygiene and safety reasons, we can't accept returns on:
- Earrings.
- Hair accessories that have been worn.
- Beauty or cosmetic products (if applicable).
- Gift cards.
- Clearance or final sale items (unless faulty).
Sale Items
Sale items can only be returned if they are faulty or required under Australian Consumer Law.
Refund Processing
Once your return has been approved, refunds are usually processed within 5–10 business days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Return Shipping
Please don't send items back without contacting us first. We'll provide return instructions once your request has been reviewed.
Contact Us
If you have any questions about returns or refunds, we'd love to help.
Email: info@sweetlytoxic.com.au
Thank you for supporting Sweetly Toxic. We appreciate every order and are committed to providing the best shopping experience possible.